*First please make sure you are using a 32gb or less storage device with 16gb or less of media files on it.
To fix this, please follow the steps below in order:
1) Change the Screen Mode from "Fit" to "Fill" (or the other way around)
2) If Step 1 does not work, please rotate the files on your computer, save them as new files, and load them back into the frame
3) If step 2 does not work, we have a software patch for you to download!
Please email us at firstname.lastname@example.org with the following information in the Subject Line:
Subject of Email: Software Update for 12"/15" Digital Frame
(Please only include either the 12" or 15" size depending on which one you own).
We will reply right away with your new software and instructions on how to download it to your device.
Happy Holidays and a Healthy New Year!