Help Center

Frequently Asked Questions (FAQ)

Why are my images being automatically rotated? (They are not rotated on my computer)

Some of my images are being squished and stretched automatically

My media won't copy to the memory

Why is my frame freezing on certain images?

Nothing is playing when I play the media files

How do I copy my files to the frame?

How do I play my media files for the first time?

What's the maximum storage it can hold?

Can I mix Photos and Videos in the same slideshow?

How do I load files onto the internal memory?

Which file types are accepted?

Do I have to plug the frame into an outlet?

How do I play Music + Photos?

Is there a maximum number of files I can play at once?

What languages does your frame support?

What does the remote do?